CUSTOMER SERVICE REPRESENTATIVE

WORK STATUS: Full -Time

LOCATION: Denver, CO

JOB SUMMARY:

The Customer Service Representative is responsible for ensuring overall quality customer service to the public and passengers within the station by consistently adhering to the company�s operating policies, procedures and safety standards.

KEY RESPONSIBILITIES:

Provide quality customer service

Process tickets & baggage check-in for passengers

Resolve passenger problems or complaints, as needed

Perform baggage service duties; i.e., lifting, loading, and unloading, etc., as needed

Ensure proper procedures are followed during winter operationd, as stated in the Station Operation�s Manual (S.O.M.)

Calculate weight and balance manifest and ensure completion & accuracy

Ensure all aircraft support equipment is kept in a safe operational condition

Comply with all S.O.M. and Federal Aviation Administration (FAA) policies and regulations

KEY REQUIREMENTS:

Ability to lift and carry 70 lbs.

Ability to operate all ground equipment

Able to communicate effectively with other employees

High school diploma or equivalent

Basic math skills

Valid driver�s license