CUSTOMER SERVICE TRAINER

WORK STATUS: Full Time

LOCATION: Denver, CO

• JOB SUMMARY:
• This position requires an individual that is comfortable with extensive travel and a dynamic work environment. Self-motivation and excellent time management skills are imperative. Superior communication skills, professionalism and a positive attitude are essential.

KEY RESPONSIBILITIES:

Instruct CSA , Ramp Training Classes � initial, recurrent, and remedial

Instruct Ticketing Classes

Brief employees on changes

Control training records and tests

Control all manuals

Responsible for training room equipment

Assist Managers, Supervisors in monitoring employee performance and identify training opportunities

Format and implement Supervisor training

Instruct Computer Training

Complete all other tasks assigned by CS Training Manager

KEY REQUIREMENTS:

Familiarity with UA, F9 and GLA product features and customer service policies and procedures

including a working knowledge of Apollo, SABRE & Air Enterprise/Air.Net

Mature, highly dependable, self-starter with the ability to function in a problem-solving

environment with limited supervision

Strong attention to detail and ability to work with others under occasionally stressful conditions

Good verbal and written communication skills

Computer Skills (Microsoft Office) desirable

High School diploma or equivalent

Minimum 1 year with Airlines