We are very interested in your feedback. Please let us know about your positive and not so positive experiences. We take our customers comments very seriously. Thank you for taking the time to provide us with valuable feedback.

Through our Customer Relations Group we can help you with the following items:

• Baggage Delays, Loss and Damage
• Compliments or Complaints

When contacting Customer Relations we encourage you to utilize email customer.relations@flygreatlakes.com. This is a convenient and easy way for you to provide us with the important details that are needed to help serve you as quickly as possible.

The following information will help us assist you and process your claim quickly.

• Confirmation and/or copy of itinerary
• Details of your experience
• How may we resolve your complaint

You may also contact us via USPS or Telephone:

Phone: 307-432-7265

Please email refund requests to refunds@flygreatlakes.com

Thank you again for choosing Great Lakes Airlines!