WORK STATUS: Full-Time

LOCATION: Cheyenne, WY

POSITION SUMMARY:
To make professional and accurate travel arrangements for all customers within company guidelines and standards for excellent customer service.

AREAS OF ACCOUNTABILITY:
• Must have exceptional customer service and telephone skills
• Excellent communication skills
• Detail oriented and highly organized
• Must have comprehension of all company policies and procedures
• Must be a dedicated, dependable team player

JOB QUALIFICATIONS:
Knowledge, skill and abilities:
• Understanding of ticketing preferred
• Comprehension of Word, Excel, and CRS systems a plus
• Ability to multi-task
• Strong attention to detail
• Ability to memorize city and airline codes alpha and numeric
Education or Formal Training:
• High School diploma or equivalent
• Travel School or higher education a plus
Experience:
• Airline experience a plus; prefer past call center experience
• Computer keyboarding experience a must
• Travel/Sales experience preferred
• Multi-line phone experience ideal
• Customer service experience a plus
Performance Traits
• Friendly and helpful attitude
• Creative problem solving