WORK STATUS: Full-Time

LOCATION: Denver, CO

JOB SUMMARY:
The Customer Service Representative is responsible for ensuring overall quality customer service to the public and passengers within the station by consistently adhering to the company’s operating policies, procedures and safety standards.

KEY RESPONSIBILITIES:
• Provide quality customer service
• Process tickets & baggage check-in for passengers
• Resolve passenger problems or complaints, as needed
• Perform baggage service duties; i.e., lifting, loading, and unloading, etc., as needed
• Ensure proper procedures are followed during winter operationd, as stated in the Station Operation’s Manual (S.O.M.)
• Calculate weight and balance manifest and ensure completion & accuracy
• Ensure all aircraft support equipment is kept in a safe operational condition
• Comply with all S.O.M. and Federal Aviation Administration (FAA) policies and regulations

KEY REQUIREMENTS:
• Ability to lift and carry 70 lbs.
• Ability to operate all ground equipment
• Able to communicate effectively with other employees
• High school diploma or equivalent
• Basic math skills
• Valid driver’s license